Co-Managed IT Services
The perfect partnership for your internal IT team. Co-managed IT services provide the expertise, resources, and 24/7 coverage you need without replacing your existing staff.
Extend your team's capabilities with our enterprise-grade tools, specialized expertise, and round-the-clock monitoring. We work alongside your internal IT department to fill gaps, handle overflow, and provide strategic guidance.
Extend Your IT Team's Capabilities
Fill Critical Skill Gaps
Access specialized expertise in cybersecurity, cloud architecture, compliance, and emerging technologies that your internal team may lack. No hiring or training required.
24/7 Monitoring & Support
Extend coverage beyond business hours with our round-the-clock NOC and SOC. We handle after-hours issues so your team can focus on strategic initiatives during work hours.
Scalable Resources
Scale support up or down based on project needs, seasonal demands, or growth. Pay only for what you need, when you need it, without the overhead of full-time employees.
Flexible Partnership Options
Tier 1 Helpdesk Support
Offload routine end-user support to our team, freeing your internal IT staff to focus on high-value projects and strategic initiatives.
- Password resets & account unlocks
- Basic troubleshooting
- Software installation support
- Printer & peripheral assistance
- Email & calendar support
- Remote desktop assistance
Project-Based Support
Bring in specialized expertise for specific initiatives without long-term commitment. Perfect for migrations, upgrades, and implementations.
- Cloud migrations (AWS, Azure, GCP)
- Office 365 & Exchange migrations
- Network infrastructure upgrades
- Security tool implementation
- Server & storage deployments
- Disaster recovery planning
Strategic IT Consulting
Access high-level strategic guidance from experienced vCISO and IT architects to align technology with business goals.
- IT roadmap development
- Technology stack optimization
- Budget planning & forecasting
- Vendor management
- Compliance strategy (HIPAA, GDPR)
- Mergers & acquisitions support
After-Hours Coverage
Extend your support coverage to nights, weekends, and holidays without hiring shift staff or burning out your internal team.
- 24/7 helpdesk support
- Weekend maintenance windows
- Holiday coverage
- On-call escalation
- Emergency response
- Out-of-hours monitoring
Ready to Secure Your Business?
Join 500+ Seattle businesses that trust us with their IT security and support.
What Our Co-Managed Service Includes
Ticket Escalation
Seamless escalation path for issues your team can't resolve quickly.
Security Monitoring
24/7 SOC monitoring and threat detection for your entire environment.
Patch Management
Automated patch deployment for OS and third-party applications.
Backup Monitoring
Proactive monitoring of backup success and failure alerts.
Reporting & Analytics
Monthly reports on system health, security, and performance.
Vendor Management
Coordination with hardware, software, and service vendors.
Documentation
Comprehensive documentation of your environment and configurations.
Knowledge Transfer
Ongoing training and knowledge sharing with your internal team.
Perfect For Organizations That
Have an Existing IT Team
You already have internal IT staff but need additional expertise, bandwidth, or 24/7 coverage to support growth and complex initiatives.
Are Experiencing Rapid Growth
Your business is growing faster than your IT team can scale. Get the support you need without the delay of hiring and training.
Need Specialized Security Expertise
Cybersecurity threats are evolving rapidly. Access specialized security expertise your generalist IT team may lack.
Are Planning Cloud Migration
Moving to the cloud requires specialized expertise. Get project-based support for your migration without long-term commitment.
Must Maintain Compliance
HIPAA, GDPR, PCI-DSS, and other regulations require specialized knowledge and documentation that your team may not have.
Need After-Hours Coverage
Your business operates outside normal hours and requires IT support when your internal team isn't available.
Seamless Integration With Your Team
Discovery & Assessment
We assess your current environment, team capabilities, and pain points to design the perfect co-management model.
Integration Planning
We establish workflows, communication channels, and escalation paths that integrate seamlessly with your team.
Tool Deployment
We deploy monitoring, ticketing, and management tools that provide visibility for both teams.
Ongoing Partnership
We work alongside your team daily, providing support, expertise, and strategic guidance as a true extension of your staff.
Don't Wait Until It's Too Late
Get Free IT Consultation
Washington DC businesses are targeted every single day. One breach can cost you everything—your data, your reputation, your livelihood. Find out where your vulnerabilities are before the hackers do.
Get Free Consultation
We'll respond in under 60 seconds